Privacy policy

Who we are

Revano is an Indian streetwear label based in Uran, Maharashtra. This policy explains what personal information we collect when you use revano.shop, why we collect it, and the choices you have. For anything related to privacy, write to info@revano.shop.

Information we collect

Order details: name, delivery address, phone number, email address, items ordered, order value and payment status.
Payment information: we receive confirmation of payment. We do not receive or store your full card number, UPI PIN or bank credentials. Those are handled by the payment provider.
Support messages: anything you send us by email or through the contact form, including photos you attach for a return or defect claim.
Device and usage data: browser type, device type, pages viewed, approximate location from your IP address, and cookies that keep the site working.
Marketing preferences: your email address and whether you have opted in to hear from us.

Why we use it

To accept, pack, ship and deliver your order.
To send order updates and tracking details.
To handle returns, exchanges, refunds and product questions.
To detect fraud, prevent misuse and keep the store secure.
To improve the site, our product pages and the checkout experience.
To send marketing email, only where you have opted in. Every email has an unsubscribe link.

Who we share it with

We share only what is needed to complete your order. This includes our courier partners, our payment provider, our ecommerce platform, and the fulfilment partner that produces and dispatches your items. These partners are expected to use the information only for the service they provide.

We do not sell your personal information. We may disclose information if required by law, a court order or a lawful request from a government authority.

How long we keep it

Order and tax records are kept for eight years as required under Indian tax law. Support messages are kept for up to two years. Marketing contact details are kept until you unsubscribe or ask us to delete them. Site analytics data is kept in an aggregated form.

Cookies

We use essential cookies to keep your cart and checkout working, and limited analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings. Blocking essential cookies may stop checkout from working.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, or withdraw consent for marketing. Email info@revano.shop with your request. We may need to verify your identity before acting. Some records, such as tax invoices, must be retained even after a deletion request.

Security

We use HTTPS across the store and restrict access to order information to people who need it. No system is completely secure, but we take reasonable steps to protect your data and review our practices as the store grows.

Children

Revano is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has placed an order, contact us and we will delete the information.