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Returns & Exchanges

Seven days to raise a return or size exchange. Here is exactly how it works.

We accept returns and exchanges for damaged, defective or incorrect items within 7 days of delivery. Size exchanges are available once per order. Returns for change of mind are not accepted.

What we accept

  • Item arrived damaged: report within 48 hours for a replacement or full refund.
  • Manufacturing defect: report within 7 days for a replacement or full refund.
  • Wrong item or wrong size shipped: report within 7 days for a replacement or full refund.
  • Size does not fit: report within 7 days for a one-time exchange of the same design in another size, subject to availability.

What we do not accept

  • Change of mind or a change in preference after delivery.
  • Items that have been worn, washed, altered, or have had tags removed.
  • Requests raised after 7 days of delivery.
  • Incorrect size ordered where the size chart was available on the product page.

Size exchanges

One exchange per order. You cover return shipping (₹79 to ₹149 depending on pin code) and we ship the replacement free. The replacement must be the same design in a different size, subject to availability.

How to start a return

  1. Email info@revano.shop with your order number and photos showing the issue.
  2. We respond within one business day with approval and a return address.
  3. Pack the item in its original condition and ship it back.
  4. Refunds are processed within 5 to 7 business days of the item reaching us and passing inspection.

Refunds

Refunds are issued to the original payment method. UPI and card refunds usually appear within 5 to 7 business days. Cash on delivery orders are refunded by bank transfer. We will ask for your account details.

Cancellations

Orders can be cancelled free of charge within 2 hours of placement by emailing info@revano.shop. After that, the order has usually moved into packing and cannot be cancelled.